Our store
Phone: 615-401-9124
Monday - Friday
9am - 6pm
Saturday
10am - 6pm
911 Dickerson Pike
Nashville, TN 37207
Deliveries FAQs
Where do you deliver?
We offer local flower delivery throughout Nashville and many surrounding areas. Delivery fees vary by location and are calculated at checkout. Simply enter your recipient’s address to confirm availability and see the delivery fee at checkout.
Will my flowers look exactly like the photo?
Not exactly, and that’s part of what makes them special. Every FLWR arrangement is thoughtfully composed using the most beautiful flowers available that day. While the overall style, palette, and size will feel true to what you see online, the individual blooms will naturally vary with the seasons. We embrace that spontaneity, allowing each arrangement to feel fresh, artful, and entirely its own.
Do you offer same-day flower delivery?
Yes! We offer same-day delivery whenever possible, typically for orders placed by 1pm. On particularly busy days, we may need to close our order books a little earlier, so we recommend calling us as soon as possible to secure your delivery.
What happens if the recipient isn't home?
If the recipient isn’t home, we’ll leave their flowers in a safe, sheltered spot and send them a text letting them know where to find their delivery. In extreme temperatures, whether exceptionally hot or below freezing, we may need to make alternate arrangements to ensure the flowers stay in beautiful condition.
What is your cancellation or refund policy?
We take great care with every arrangement that leaves our shop, and we want you to love your flowers. If something isn’t quite right, please reach out to us so we can make it right.
Because our flowers are fresh and each arrangement is made to order, cancellations and refunds are handled on a case-by-case basis. We’re always happy to work with you to find a thoughtful solution.
Can I request specific flowers or colors?
Absolutely! We’re always happy to hear your preferences, whether it’s a particular color palette, a favorite flower, or something you’d rather avoid. You can include those details in the notes at checkout. While we can’t guarantee specific flowers due to seasonal availability, we’ll do our best to accommodate your requests while staying true to our design style.
Do you deliver to hospitals?
We do not currently offer hospital deliveries. Many hospitals require deliveries directly to patient rooms, which can create challenges with patient privacy and accessibility. If your hospital accepts deliveries at a designated reception desk, please give us a call and we may be able to make an exception. Otherwise, we’re happy to deliver flowers to a patient’s home, where they can enjoy them once they’ve returned.
Can I request a specific delivery time?
While we aren’t able to guarantee specific delivery times, we do our best to have all deliveries completed by 4:30pm. Our routes are planned each day to ensure flowers arrive as efficiently as possible. If you have a time-sensitive request, please give us a call before ordering and we’ll let you know what’s possible.
Can I place a custom order?
Of course! We love creating something a little more personal. Whether you have a particular palette, flower, vessel, or occasion in mind, we’re happy to discuss the possibilities. Give us a call to share what you’re envisioning, and we’ll work with you to create something beautiful.
Is FLWR a sustainable florist?
There’s no universally accepted definition of a “sustainable florist,” and we’re hesitant to use a label that doesn’t have clear standards behind it. We take environmental responsibility too seriously to reduce it to a buzzword.
We prioritize locally grown flowers whenever possible, followed by domestically grown flowers, turning to imports when necessary. We choose distinctive vessels that are meant to be kept and repurposed rather than discarded, and we don’t use floral foam in our everyday delivery arrangements. We also reuse materials like chicken wire, plastic trays, and water tubes whenever possible, and recycle all of our cardboard.
Perhaps most significantly, we compost every bit of green waste our shop produces on our own farm. A busy flower shop generates an extraordinary amount of plant waste, from stripped foliage and trimmed stems to flowers that never make it into an arrangement. By composting all of it, we divert a tremendous volume of organic material from landfills and return it to the soil instead.
We don’t believe any florist can claim to have zero environmental impact, and we would never want to engage in greenwashing, but we do believe in taking meaningful, tangible steps to reduce ours. These aren’t simply talking points for us. They’re part of how we run our business every day.
Retail FAQs
How long does shipping take?
Orders ship in 1-2 business days. Standard delivery takes 3-7 business days depending on your location.
What is your return policy?
Returns are accepted within 30 days of delivery for unused items in original packaging.
Do you ship internationally?
Yes, we ship to most countries. Shipping rates and estimated delivery are shown at checkout.
How can I contact support?
Reach us Monday-Friday at hello@flwrshop.com. We typically reply within 48 hours.
testimonials
Your Kind Words
For the first time ever, I ordered flowers for myself for my birthday. First of all, this shop is ✨magical✨ and smells amazing! Secondly, the customer service was incredible. And last but not least, the bouquet was stunning! Definitely ordering myself flowers again soon. ♥️ The dreamiest of flower shops!
My husband and I live overseas and his mother was celebrating her 80th! She herself is a gardener with impeccable taste, so we held our breaths using a florist we’d never used before, but FLWR really came through. My mother in law was delighted and we got to see the flowers on a video chat— absolutely stunning! Very grateful to the team for their wonderful service.
Beautiful flowers that look like artistic pieces. Every order I let them design the arrangement and my wife loves the arrangement each time. (I do as well). They create beauty we love in our home.
My favorite flower shop in Nashville! I love taking myself on little dates here to build my own bouquets and browse their fun selection of other products. The flowers rotate frequently with beautiful and seasonal blooms, and the staff are always so friendly and helpful!
