Join our Team
Join our team at FLWR! We have three primary values: attention to detail, what we like to call, “a willingness to wash buckets” which basically means a willingness to do what it takes to get the job done. Our third and most important value is a deep love of beauty. These three values are intrinsic to our company and define or culture and aid in all our decisions as a company. We are always looking for new people who embody these values to add to our ever growing team. Below, you’ll find a list of job roles we are actively looking to fulfill. Please consider each role carefully before applying.
Floral Designer
The primary job of our floral designers is to create beautiful arrangements in the classic FLWR Shop style with efficiency and attention to detail for our daily delivery orders and small parties. A love of flowers, passion for beauty and a dedication to detail is very important for this role. We care deeply about the quality of our product and the work we do and we expect our team to feel the same. This is a full time position. Hours are Monday thru Friday 9 to 5 with the occasional overtime in busy times. Work is done in our production studio on Dickerson Pike. We offer one week paid vacation after 90 days and 2 weeks paid after one year.
Our Floral Designers must:
Have a love of beautiful flowers
Have a keen attention to detail
Understand color
Have one year or more experience designing flowers (preferably in a flower shop setting)
Be a team player and get along well in group settings
Work well under pressure
Identify when flowers are past their prime and therefor should not be used
Able to stand at the design table all day
Our Floral Designers are responsible for:
Creating beautiful floral arrangements within a given budget and in the FLWR style, without a recipe
Occasionally speaking to customers on the phone when additional design detail are required
Being efficient with their time to make sure all arrangements get done in a timely manner
Take photos of a few arrangements a week at our mobile photo station
Give the buyer feedback on which flowers are working well and which are not.
Clean work area at the end of the day to be ready for the next day.
Helping process flowers
Help other staff when possible or necessary
Stay late (with paid overtime) when necessary for holidays, events or busy weeks, to get the job done
Delivery Driver
Full Time $15 an hour
The primary responsibility of the Delivery Driver is to provide the best customer service possible. The Delivery Driver must be presentable, affable, and ready to assist customers. The Delivery Driver is also responsible for planning and managing the days deliveries, pickups and other tasks. This person is also responsible for all of his/her tools.
Details
The Delivery Driver reports directly to the General Manager.
The Delivery Driver must:
- Deliver flowers in a safe and timely manner
- Provide excellent customer service
- Follow company procedures on delivery paperwork
- Route Deliveries and manage his/her day effectively
- Keep delivery crates and other supplies neat and orderly
- Keep the van clean and the cell phone charged
- Provide owners with feedback about van repair needs in a timely manner
- Refresh Hotel Flowers and plants when necessary
- Empty and clean weekly vases upon pickup
- Help process flowers when necessary
- Help other shop staff when possible or necessary
- Run various errands for the shop
- Provide receipts for purchases made with shop credit card, including fuel
- Help with non-driving tasks during events and holidays
- Be able to consistently lift objects weighing 30 pounds or more and occasionally lift object weighing up to 75 pounds.
Retail Manager
Full time. Experience required. Starting at $16 an hour
The core objective of the Retail Manager’s various responsibilities is to ensure consistent and high-quality presentation of FLWR Shop West. The two main components of this objective are customer experience and brand communication. The Retail Manager must be professional, presentable, affable, and ready to assist customers. The Retail Manager is responsible for ensuring that the shop is clean and well stocked with flowers and other display inventory. This person is also responsible for managing their tasks throughout the day.
Details
This is an hourly full-time position that will often involve 2 to 3 hours per week of overtime. Pay starts at $16 per hour. After 90 days we offer sick pay and participation in our café benefits plan. After one year we offer 3 days paid vacation and 5 days paid vacation after 2 years.
The Retail Manager reports directly to The Ownership.
The Traits of a Successful FLWR Shop Retail Manager:
- An appreciation of beauty and an attention to detail,
- A willingness to wash buckets, or to dig in, and do what needs to be done
- An outgoing, friendly and helpful personality (an extrovert)
- Outstanding interpersonal and social skills with a focus on empathy
- Outstanding verbal and written communication skills
- Organizing and Leadership skills
The Basic Requirements:
- Be on time and recognize what is the best, most logical task is to begin with.
- Be able to self-start and work independently to accomplish all necessary tasks.
- Maintain composure and stay calm while multitasking under pressure.
- Understand how to maintain a smooth day-to-day work environment
- Be able to use a computer for basic tasks like emailing and pricing.
- Follow company procedures on opening and closing the shop.
- Provide ownership with feedback about service issues in a timely manner.
- Help with increased workload during events and holidays (with paid overtime)
- Be able to consistently lift objects weighing 30 pounds or more and occasionally lift object weighing up to 75 pounds.
- Responsibly handle tasks and duties outlined in “Sectors of Responsibility”
Daily Responsibilities of the Retail Manager fall into two main categories: Customer Experience & Brand Communication
Customer Experience The Retail Manager is friendly, positive and helpful. They treat others as they would like to be treated. When faced with a problem or a tough situation they are willing to calmly push through. What we strive for is a team that is professional, knowledgeable, attentive to details, and excited about beauty.
Sales
- Always have empathetic approach to customer interaction
- Sell by asking questions, not by applying pressure
- Friendly, positive, helpful in-store experience.
- Understand freshness and balance clearance against customer satisfaction
Inventory
- Price items clearly, consistently and based on company protocol
- Understand the products we sell, when you don’t, say so
- Utilize cycle counts to assist in procurement decision making
- Pay attention to which inventory we source and its adherence to our values
- Keep the shop clean and beautifully stocked Operations
- Understand and utilize the broader operations infrastructure
- Cooperate with the rest of the team, understand their roles and limitations
Brand Communication The Retail Manager is excited about beauty and able to make an impact. They understand our company and our values and are able to effectively communicate those things with our customers. When faced with a problem or tough situation they are able to see it as an opportunity. What we strive for is a team that feels free to be uniquely committed to the pursuit of our values.
Sales
- Understand why we sell some things and not others
- Answer questions from customers while applying our values
- See every customer interaction as a chance to create a brand advocate
Marketing
- Assist in maintenance of our Instagram presence
- Take customer feedback and develop new ways to spread beauty
- Think critically about your relationships to important customers and partner businesses
- Assist in organizing and facilitating small sales events in the store
What does the Retail Manager Own? The customer experience The cleanliness and appearance of the shop The freshness of displayed product
What does the Retail Manager assist in Managing? Inventory procurement Merchandising The Instagram presence of FLWR West
Retail Customer Service
Part Time starting at $13
The primary responsibility of the Customer Service Person is to provide the best customer service possible. The Customer Service Person must be presentable, affable, and ready to assist customers. The Customer Service Person is responsible for taking orders, keeping the shop clean and fully stocked with flowers, and managing their tasks throughout the day.
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This is an hourly part-time position with more hours available during busy weeks. Pay starts at $13 per hour.
The Customer Service Person reports directly to the General Manager.
The Retail Customer Service person must:
- Provide excellent customer service.
- Be able to self-start and accomplish all necessary tasks.
- Maintain composure and stay calm while multitasking under pressure.
- Be on time and recognize what the best, most logical task is to begin with.
- Be able to quickly re-focus on a task after taking a phone call or helping a customer.
- Follow company procedures on closing the shop.
- Be able to use a computer for basic tasks like emailing and pricing.
- Take phone orders and help customers in an effective and professional way.
- Water plants in the shop.
- Re-stock shelves.
- Help pot plants when necessary.
- Work in the greenhouse when necessary.
- Help process flowers when necessary.
- Help other shop staff when possible or necessary.
- Help with increased work load during events and holidays.
- Be able to consistently lift objects weighing 30 pounds or more.
Freelance Designer
Part Time $25 an hour
We are in constant need of freelance floral designers to help out on large scale events and holidays. If you have experience in floral design for events and are looking to help out on a seasonal basis please click apply and fill out the form. A minimum of 1 year of experience is required to become a member of our freelance crew. This position is a freelance position meaning you will be called on as needed rather than regularly scheduled.
Production Assistant
Part Time $15 an hour
We are always looking for helping hands with our large scale event set ups and strikes. This position is a non-design position and the best option for anyone trying to get into events and get a foot in the door. This position is very physically demanding and not exactly glamorous. This is a freelance position, meaning you will be called on as needed rather than regularly scheduled.
